Thank you for shopping with Wuhan Yangxin Trading Co., Ltd. We strive to provide high-quality clothing and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. General Policy

We want every customer to be satisfied with their purchase. If you receive an item that does not meet your expectations, you may request a return or refund in accordance with the conditions outlined in this policy.

All return and refund requests are subject to review and approval.

2. Eligibility for Returns

To be eligible for a return, the item should:

  • Be in its original condition.
  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be returned with the original packaging whenever possible.
  • Show no signs of damage caused by misuse, alteration, or improper care.

Items that do not meet these conditions may not qualify for a return or refund.

3. Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain items may not be eligible for return unless they are defective or received incorrectly.

These may include, but are not limited to:

  • Personalized or customized products.
  • Gift cards.
  • Final sale or clearance items clearly marked as non-returnable.
  • Products that have been worn, washed, altered, or damaged after delivery.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If you receive:

  • A damaged item,
  • A defective product,
  • The wrong item, or
  • An item with a manufacturing defect,

please contact us using the contact methods provided on our website as soon as reasonably possible.

To help us evaluate your request, we may ask you to provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the product and the defect or damage.
  • Images of the packaging, if applicable.

We will review the information and determine an appropriate resolution.

5. Return Request Process

To request a return, customers should:

  1. Contact us through the contact methods available on our website.
  2. Provide the relevant order information.
  3. Wait for return authorization before sending any item back.
  4. Carefully package the item to prevent damage during transit.

Returns sent without prior authorization may experience delays in processing or may not be accepted.

6. Return Shipping

Unless otherwise required by applicable law or where the return results from our error, customers may be responsible for return shipping costs.

Customers are encouraged to use a shipping method that includes tracking, as we cannot guarantee receipt of returned items that are lost during transit.

Original shipping charges, customs duties, taxes, or other fees may not be refundable unless otherwise required by law.

7. Inspection of Returned Items

Once a returned item is received, it will be inspected to verify that it meets the eligibility requirements outlined in this policy.

Depending on the inspection results, we may:

  • Approve the return.
  • Approve a partial refund if appropriate.
  • Reject the return if the item does not satisfy the return conditions.

8. Refunds

If your return is approved, the refund will generally be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Payment provider processing times.
  • Banking institutions.
  • Credit card issuers.
  • Other financial service providers.

We are not responsible for delays caused by third-party payment institutions.

9. Exchanges

Where applicable, customers may request an exchange for:

  • A different size.
  • A different color.
  • The same product if the original item is defective or damaged.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, another suitable solution may be offered in accordance with applicable laws.

10. Order Cancellation

Customers may request cancellation of an order before it has been processed or shipped.

Once an order has entered processing or has already been shipped, cancellation may no longer be possible.

If cancellation cannot be completed, customers may instead request a return in accordance with this policy.

11. Refused Deliveries

If a shipment is refused without a valid reason or returned due to incorrect delivery information provided by the customer, any refund may be reduced by applicable shipping charges, handling costs, customs fees, or other expenses incurred.

12. Lost Packages

If your package appears to be lost during shipment, please contact us through the contact methods available on our website.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution where possible.

13. Force Majeure

We shall not be liable for delays or failure to fulfill return or refund obligations resulting from events beyond our reasonable control, including but not limited to natural disasters, transportation disruptions, labor disputes, government actions, public health emergencies, or other unforeseen circumstances.

14. Fraud Prevention

To protect both our customers and our business, we reserve the right to refuse returns, refunds, or exchanges where fraudulent activity, abuse of our policies, excessive return behavior, or other suspicious conduct is reasonably suspected.

15. Limitation of Liability

To the maximum extent permitted by applicable law, our liability in connection with any approved return or refund shall be limited to the purchase price actually paid for the affected product.

We shall not be responsible for indirect, incidental, consequential, or special damages arising from the use of our products or services, except where prohibited by applicable law.

16. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time.

Any changes will become effective upon publication on this website. Continued use of our website following such updates constitutes acceptance of the revised policy.

17. Contact Us

If you have any questions regarding returns, refunds, exchanges, or this policy, please contact Wuhan Yangxin Trading Co., Ltd. using the contact methods provided on our website.

We will make reasonable efforts to assist you and respond to your request in accordance with applicable laws and our customer service procedures.